FAQ

Q: How long does delivery take?

Delivery usually takes 3–7 business days depending on your location.

Q: Do you offer free shipping?

Yes, we offer free shipping on orders above ₹999.

Q: How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.

Q: Can I cancel my order?

Yes, you can cancel your order before it is dispatched. After dispatch, cancellation is not possible.

Q: What is your return policy?

We offer a 7-day return policy for unused and unopened products.

Q: When will I receive my refund?

Refunds are processed within 5–7 business days after product inspection.

Q: Are shipping charges refundable?

Shipping charges are non-refundable unless the product is damaged or incorrect.

Q: Are your products safe?

Yes, our products are made with high-quality ingredients, lab-tested, and free from harmful additives.

Q: Are your products certified?

Yes, our products are manufactured following GMP standards and are FSSAI approved.

Q: How should I use the products?

Usage instructions are mentioned on each product label. You can also consult our experts for guidance.

Q: How can I book a consultation?

You can book a consultation by selecting a doctor, choosing a time slot, and joining online.

Q: Is consultation free?

Consultation charges may vary depending on the doctor and service.

Q: What payment methods do you accept?

We accept debit cards, credit cards, UPI, net banking, and other secure payment methods.

Q: Is my payment secure?

Yes, all payments are processed through secure and encrypted payment gateways.

Q: How can I contact customer support?

You can reach us at:

Phone: +91 9667766523
Email: info@wellnessfuel.in

Q: Do you offer customer support 24/7?

Yes, our support team is available to assist you with your queries.